FAQ

Is there a shipping cost associated with my purchase?
No, we offer free shipping on all orders within US contiguous states.

What about countries outside USA, and is it free as well?
We offer shipping for a fee. Please contact us at support@discouch.com for a shipping quote.

How long does it take for the items to be delivered with the free shipping option?
The delivery time for our free shipping option varies depending on your location and the product availability. Generally, you can expect your items to be delivered within 5 to 8 business days. For outside US delivery time, please refer to our shipping information page or contact our customer service for more specific delivery timeframes.

Can I track my order during the shipping process?
Absolutely! Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep, providing you with real-time updates on your delivery.

What is your return policy if I am not satisfied with my purchase?
We offer refunds for returned items within 14 days of purchase. However, please note that a restocking fee of 20% will be applied to cover handling and shipping costs. The item must be in its original condition and packaging to be eligible for a refund. Refunds will be issued once the returned item has been inspected and processed. Shipping and delivery charges are non-refundable. If you wish to initiate a refund, please contact our customer service team for further instructions.